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Our Team

Fatou Sall Ndiaye

Fatou Sall Ndiaye, our CEO, is an experienced entrepreneur passionate about customer service. After obtaining her bachelor's degree in science in Senegal, she completed leadership training at StFX University's Coady International Institute in Canada.

Fatou previously founded Women Africa Business in Senegal, an organization of 100 women specializing in the processing and promotion of local products. This business created 40 jobs, and Fatou's entrepreneurship has been recognized and celebrated internationally.

With a strong background in business management and a commitment to customer service, she has dedicated herself to improving services and strengthening customer relationships.

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Daniel Hildebrand

We are fortunate to have Daniel Hildebrand

as Director of Human Resources. Daniel is a specialist in employment law and holds an LLM from York University in Toronto. Daniel has worked with a diverse array of clients over the past ten years and helped them find practical and cost-effective solutions to complex employment law problems. His legal knowledge and experience make him a valuable asset to Jôko.

Abdoulaye Gaye

Abdoulaye Gaye serves as Joko's Operations Manager in Dakar.  Abdoulaye has over eleven years of experience in the call centre industry in Morocco and Senegal, serving first as an agent, and then, for many years as a manager.  Abdoulaye is fluent in English, French and Wolof, and has a wealth of knowledge and insight in doing business in Senegal.  Abdoulaye is dedicated to implementing and promoting best practices in customer service for all of Joko's clients"


Feel Free To Ask Anything

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