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Jôko Support Solutions Inc

Jôko is a call centre that specializes in providing exceptional inbound and outbound calling services, virtual assistance, and customer service support to businesses across diverse industries

Hotline Consultant
Call Center

WHAT DO WE DO ?

At Jôko call center, we offer our clients distinct service categories:

  • Outbound calls: This includes activities like gathering information, prospecting potential customers, and following up with existing ones.

  • Inbound calls: Our team handles technical assistance, customer retention, and after-sales service through inbound calls.

  • Email support: We provide assistance and resolve customer queries through email communication.

  • Live chat: Our team engages with customers in real-time through live chat, offering support and addressing their concerns.

  • We provide professional interpretation services to facilitate communication between individuals who speak French and English.

BACKGROUND

The idea of establishing a call centre providing services in French was inspired by the observations and experience of the founder, Fatou sallNdiaye. After over seven years of entrepreneurial and leadership experience, she had the opportunity to work as a quality assurance analyst in a call centre. During this experience, Fatou noticed a significant gap in customer service: French-speaking callers were not receiving the quality assistance they deserved.

Driven by her passion to offer exceptional customer support, Fatou embarked on a mission to create a call center that would primarily cater to the needs of the French-speaking users, with the aim of bridging this service gap. With her skills and leadership experience, she is well positioned to achieve this ambitious goal.

Call Center Headset
Customers

Our Team

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Fatou Sall Ndiaye, our CEO, is an experienced entrepreneur passionate about customer service. After obtaining her bachelor's degree in science in Senegal, she completed leadership training at StFX University's Coady International Institute in Canada.
Fatou previously founded Women Africa Business in Senegal, an organization of 100 women specializing in the processing and promotion of local products. This business created 40 jobs, and Fatou's entrepreneurship has been recognized and celebrated internationally.
With a strong background in business management and a commitment to customer service, she has dedicated herself to improving services and strengthening customer relationships.

The CEO Fatou Sall Ndiaye,

Feel Free To Ask
Anything

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